Telephone and Email Etiquette

THREE SECONDS...

Thats the time it takes your potential customers to form a lasting impression of your business over the telephone.

For the caller, this becomes their reality and will determine their attitude and whether or not they choose to do business with you.

You never get a second chance to make a first impression

CRUCIAL QUESTION ... is it important to your bottom line that YOU or your front-line staff:
• Have the confidence and skill to manage all types of customers, including the really challenging ones?
• Take ownership of customer needs?
• Build stronger relationship with customers?
• Recognise the value of customer grievances as constructive feedback?
AN EVEN MORE CRUCIAL QUESTION ... Do you know how your business is experienced in the eyes of your customers?

Ava Lucanus from Edge Telephone Training helps businesses Australia wide to positively create that crucial first impression and is delighted to share with you her top three tips for micro and home based businesses.

For more information or to book your place go to Events